FAQs

Head to your account page and order a Swap Bag. Fill the bag with your best unwanted clothes and send it back to us via the online portal. Then keep an eye on your inbox for our confirmation email. We'll let you know when your clothes have been processed and your Swap Coins allocated.

You may need to reactivate your account! Please email hello@dontshopswap.co.uk, and we will send a link to do this right away.

We've come up with Swap Coins to make the swapping process as fair as possible! Each piece of clothing you offer for a swap will be assigned a Swap Coin value, ensuring that you get equal value in return. Unlike traditional retail and resale, we don't add any markups. The Swap Coin value of each garment is determined based on a few important factors, such as the item's type, condition, material quality, and brand. Our team will carefully review your listings and assign Swap Coins to the items that are accepted. You can keep track of your Swap Coin balance by simply logging in to your account.

We'll add coins to your account after you send your item to the other swapper and show us a picture of your shipping receipt as proof!

New clothes are added to the website every weekday, usually between 5-6 pm! Follow our Instagram stories for the daily round-up.

Please look at our 'How it Works' page to see which brands we accept and which we don't as listings.

Please look at our 'How it Works' page to see which item types we accept and which we don't as listings.

As most, if not all, our listings are unique and created by different brands in different fashion eras; Sizing may vary significantly.

We recommend checking out the brand's website if you need clarification on how an item will fit or if the brand is new to you.

Please also remember that items that aren't 'New with Tags' could be shrunken or stretched and may not match how you expect.

If clothes are Don't Shop, Swap managed, we make a call on the sizing based on how it fits on the models and how the garment looks in real life, rather than what it says on the label. Most peer-to-peer listings should have a note indicating the realistic fit of the item as well.

We want you to be happy with your swaps. So if you receive an item that doesn't match the description in the listing or has unexpected defects or stains, you can return it within seven days of receiving it for a full refund. To start a return, email us at hello@dontshopswap.co.uk with photos of the item/s in question. Once we've approved your return, please return the item to us. We'll refund you for service fees and Swap Coins once we receive and process the item.

We charge a small fee for the convenience of using our service every time you spend your Swap Coins on the website. Think of it as paying Depop fees without paying for the clothes themselves. Swappers also pay for their shipping themselves.

If we did not answer your question here, please feel free to DM us on Instagram or email us at hello@dontshopswap.co.uk, and we will aim to get back to you asap.